BBSB41001 Certificate IV in Business (Frontline Management)

The Certificate IV in Business (Frontline Management) is to provide people with knowledge and skills related to contemporary and strategic management issues.

The role of a frontline manager varies according to the organisation and the scope of their position.  Workers with this qualification could be team leaders, supervisors, front desk managers, line managers in a wide range of organisations across the full diversity of Australian business e.g. manufacturing, hospitality and retail

To achieve the Certificate IV in Business Frontline Management you will need to complete 8 core competency units and 5 elective competency units.

Training and assessment can be undertaken via Toolbox CDs or workbooks.  Recognition of Prior Learning (RPL) will also be offered to eligible clients.  For more information on RPL and Learning & Progression Pathways see home page: Explanation of AQTF and the VET system

Core units

BSBFLM403B Implement effective workplace relationships
This unit specifies the outcomes required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
BSBFLM405B Implement operational plan
This unit specifies the outcomes required to implement the operational plan by monitoring and adjusting operational performance, producing short-term plans for the department/section, planning and acquiring, resources and providing reports on performance as required.
BSBFLM412A Promote team effectiveness
This unit specifies the outcomes required of frontline managers to promote teamwork.  It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
BSBCMN402A Develop work priorities
This unit covers the skills and knowledge required to plan own work schedules, monitor and obtain feedback on work performance and development.
BSBCMN411A Monitor a safe workplace
This unit is concerned with OHS responsibilities of employees with supervisory responsibilities to implement and monitor the organisation’s Occupational Health and Safety policies, procedures and programs in the relevant work area to meet legislative requirements.
Elective units
BSBFLM409B Implement continuous improvement
This unit specifies the outcomes required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
BSBADM405A Organise meetings
This unit covers organising meetings including agendas, papers, participants and minutes.
BSBADM402A Produce complex business documents
This unit covers design and development of business documents using complex technical features of word processing and/or desktop publishing software.